Mail Fraud.

We recently had a customer who claimed their parcel was not delivered to a place they recognised.

They wouldn’t have known, but I had stayed in the same complex six months earlier. I also made deliveries of online orders to the apartment blocks.

We advised them that the shelving units their parcel was left on would have been in the secure delivery room. A code is needed to enter the room; a resident only gets a code when they have a delivery.

All entry to the delivery room and inside is on CCTV. We advised them to contact the service desk for their apartment manned 24/7. For some reason, we never heard from them after that. Pwned.

There has been a huge increase in fraudulent claims. These claims are for parcels not delivered, the most expensive items missing, empty boxes, smashed contents, etc. The last one is funny. Fraudsters send photos of smashed contents, but there is no damage anywhere else to the parcel. It’s like they smashed another empty item just for the photo.

Return fraud is another area where there has been a large increase. This is when a customer pretends to return an item. Returns can be any of the following, but it’s limited to:

• They return either nothing but the outer box.
• Returning the old empty product.
• A completely different item (an old shoe and cat food are items previously returned).
• A return scan is only ever recorded where the return has been registered but never sent.

All of the above are daily occurrences, and the excuses are always the same. Just get to the back of the queue.